Refund policy

Consumer customers (B2C)

Right of withdrawal

In accordance with European Directive 2011/83/EU and Articles L221-18 et seq. of the French Consumer Code, you have a 14-day right of withdrawal from the date you receive the last item of your order, without having to give any reason or pay any penalty. To exercise this right, contact us at contact@moncasquem1.com before the deadline expires. We will refund the full purchase price no later than 14 days after being informed of your decision to withdraw. We may, however, withhold the refund until we have received the returned item or until you have supplied proof of its dispatch, whichever is earlier.

The refund also includes the original delivery costs, calculated on the basis of the least expensive standard shipping rate we offer. Return shipping costs remain your responsibility (see "Return shipping costs" below).

Exception: items that have been customised (painting, markings) are excluded from the right of withdrawal, in accordance with Article 16(c) of Directive 2011/83/EU and Article L221-28 of the French Consumer Code, provided you were informed of this before ordering.

Condition of returned items

You may unpack and examine your item as you would in a shop, in order to check its nature and characteristics. Your right to a refund does not depend on the original packaging being kept intact.

However, you may be held liable for any diminished value of the item resulting from handling beyond what is necessary for this inspection (for example, an item that has been worn, assembled, modified or painted). In that case, we reserve the right to deduct from the refund an amount corresponding to the actual, established loss in value of the item, excluding any flat-rate charge.

Return shipping costs

To return your item, please send it to the following address:

585 Avenue de la Gare, 38140 IZEAUX, FRANCE

Return shipping costs are your responsibility and are non-refundable. You will be asked for proof of postage and a tracking number. For any item worth more than €75, we recommend a tracked or insured service: we cannot guarantee receipt of an untracked return parcel.

How refunds are made

Once your return has been received and inspected, we will confirm receipt of the item by e-mail. The refund is made using the same payment method as the original order, within the legal time limit stated above.

Late or missing refunds

If you have not yet received your refund:

  • Check your bank account again.
  • Contact your card issuer (it often takes some time before a refund appears).
  • Contact your bank (there may be a processing delay).

If you have still not received anything after these steps, write to us at contact@moncasquem1.com.

Exchanges

Independently of the right of withdrawal, we replace items that are defective or damaged on delivery. For an exchange, write to us at contact@moncasquem1.com and return the item to the address above.

Gifts

If an item received as a gift is returned, the refund is made to the person who paid for the order, using the original payment method.

Legal guarantees

Independently of the right of withdrawal, you benefit from the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). These guarantees apply to all items, including those sold on promotion or as clearance stock.

Business customers (B2B)

For business customers (individuals or legal entities acting in the course of their business):

  • No right of withdrawal applies, as this right is reserved for consumers under Articles L221-18 et seq. of the French Consumer Code.
  • Returns are only accepted if the product is defective or does not match the order.
  • Any return must be reported by e-mail to contact@moncasquem1.com within 7 days of receipt.
  • Products must be returned in their original condition, complete, with packaging and accessories.
  • Return shipping costs are borne by the business customer.
  • After inspecting the returned product, Mon Casque M1 will either refund or exchange it.
  • Customised items (painting, markings, specific adjustments) cannot be returned, except in the case of an obvious defect.

Returns address: 585 Avenue de la Gare, 38140 IZEAUX, FRANCE

The risks of return transport are borne by the business customer.