Shipping policy
1. Choice of carrier
The delivery method is chosen by the customer at checkout from the options offered (La Poste Colissimo, Mondial Relay, Chronopost, etc.). The available carriers and rates vary according to the shipping destination and the total weight of the parcel. For France: Mondial Relay pick-up point from €4.90, Colissimo home delivery from €11.90.
2. Pick-up point delivery (important information)
If a pick-up point delivery method is selected (Mondial Relay pick-up point or Colissimo pick-up point), you choose your pick-up point after payment, directly on the order confirmation page (selection map); the “View my order” link in the confirmation e-mail also takes you there. If the buyer has not chosen a pick-up point, the pick-up point closest to the delivery address provided is assigned automatically at the time of shipping, so that your order can be sent as quickly as possible.
3. Free pick-up point delivery
Delivery is free only for Mondial Relay pick-up point shipments: from €150 in mainland France and from €200 in Belgium, Luxembourg, the Netherlands, Germany, Spain, Portugal, Italy and Poland. Colissimo shipments (home delivery or pick-up point) are never free, and shipments to other countries are always charged. These conditions are calculated automatically in your cart before payment is confirmed. The threshold applies to the net order amount (after any discounts) and before applicable taxes.
4. Dispatch times
- Customised products: parcels containing a customised helmet are generally dispatched within 3 to 4 weeks. This lead time is needed to guarantee the quality of the customisation and allow proper drying times.
- Standard products: parcels that do not contain customised products are generally dispatched within 24 to 48 working hours.
- Combined shipping: if your order contains several items, they are combined in a single parcel wherever possible. The overall dispatch time is then based on the item with the longest lead time.
- Transit times (after dispatch): France: 2 to 4 working days (Mondial Relay and Colissimo); Benelux: 3 to 5 working days; Germany, Spain, Portugal, Italy and Poland: 4 to 7 working days; other countries (Colissimo International): times vary depending on the destination.
5. Order tracking
A tracking number will be sent to you by e-mail as soon as your order is dispatched. We strongly recommend checking the condition of the packaging on receipt and reporting any problem to the carrier if the parcel arrives damaged.
6. Delivery address errors
The buyer is responsible for providing a correct and complete delivery address. If the information provided is incorrect, the cost of re-shipping to the correct address will be borne solely by the buyer.
7. Right of withdrawal and returns
You have 14 days from receipt of your order to exercise your right of withdrawal, without having to give a reason. The full conditions (refunds, return costs, exceptions) are set out in our Refund policy.
- Condition of products: you may examine the item as you would in a shop. If it has been handled beyond what is necessary to check its nature and characteristics (for example worn, assembled, modified or painted), an amount corresponding to its actual loss in value may be deducted from the refund.
- Customised products: in accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to products made to the buyer's specifications (customised helmets). The legal guarantees of conformity and against hidden defects still apply.
- Return costs: products are returned at the customer's expense.